PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE WEBSITE WWW.ECOLUMO.COM. YOUR USE OF THIS WEBSITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS OF USE OF ECO:LUMO. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THE WEBSITE.
Payment:
To ensure the validity of your credit card and as a fraud protection measure, our secure credit card processor, Stripe, may place an "authorization" transaction on your credit card. Stripe initially attempts a $0 authorization, but if unsuccessful, they then try to authorize $1.
For detailed information, please refer to the following link:
https://support.stripe.com/questions/why-does-my-customer-see-an-extra-1-00-charge-on-their-statement
Please note that this "authorization" is not a "charge" and will automatically be removed from your statement at your bank's discretion, typically within a few days to a week.
Shipping Policy:
At Eco:Lumo, we are dedicated to keeping shipping costs as low as possible for our valued customers. We strive to dispatch your order the next business day or sooner after you place it. However, please understand that we rely on Australia Post for delivery to your doorstep.
While we take all necessary precautions to ensure the safe packing and shipment of your parcel from our warehouse, we cannot be held liable for any damages or missing parcels that occur during transit. If you have any questions or concerns, please feel free to contact us.
By making a purchase on this site, you accept the shipping quotation and agree to these terms and conditions. For more information, please visit our Shipping Policy page.
Refund/Cancellation Policy:
If you are dissatisfied with our product for any reason, Eco:Lumo will refund the amount paid for the returned product (excluding shipping and handling charges) upon receiving the product returned by you at your expense. Please make refund requests directly to Eco:Lumo via kati@ecolumo.com. All refund requests must be submitted within thirty (30) days from the shipment date by Eco:Lumo. Please note that Eco:Lumo is not responsible for products damaged or lost during transit to us.
Once we receive your refund request, typically within five (5) business days, we will credit the amount paid for the returned product (excluding any non-refundable shipping and handling costs/fees associated with the original purchase) back to the credit card or PayPal account used for the original purchase. However, please note that the timing of processing chargeback transactions by specific credit card companies is beyond the control of Eco:Lumo. If you have any questions about the status of a chargeback, please contact your credit card company.
Please be aware that Eco:Lumo will not provide a refund for a request received more than thirty (30) days after the original shipment date, as per Australian Consumer Law. Additionally, no refund will be provided for returned products damaged due to misuse, lack of care, mishandling, accident, abuse, or abnormal use after the risk passes to the purchaser.
Customer Inquiry Response Times:
We strive to respond to all customer inquiries in a reasonable timeframe, regardless of the channel through which they are received. Our official support channels are email (kati@ecolumo.com) and Facebook Messenger (www.facebook.com/ecolumo). We aim to respond during business hours and within 24 hours of receiving a message via our official support channels.
Email and SMS Marketing Opt-in:
Our customers often request to stay updated with new products, news, promotions, and reminders. By placing an order, you will be added to our mailing list and may receive promotional emails or SMS. You can unsubscribe at any time by clicking "Unsubscribe" at the bottom of the email or SMS or by emailing us at kati@ecolumo.com.au.<br>
Responsibility for Customs, Import Duties, and Clearance Fees:
For orders placed outside of Australia, please note that you are responsible for any customs, import duties, and clearance fees (where applicable) in your own country. It is your responsibility to check the duties and clearance fees with your local authorities.
Products, Content, and Specifications:
All features, content, specifications, products, and prices described or depicted on the website are subject to change without notice. We make reasonable efforts to accurately display the attributes of our products. The inclusion of any products or services on the website does not imply or warrant their availability at any time. It is your responsibility to comply with all applicable local, state, federal, and international laws (including minimum age requirements) regarding the possession, use, and sale of any item purchased from the website.
Promotions, Offers, and Sales:
We may occasionally offer promotional offers for purchases made through the website. All offers and promotions are at the sole discretion of Eco:Lumo and may be subject to variation or withdrawal without notice. Changes to offers will only apply after the date of the change. Offers or promotions cannot be applied to previously ordered items. Offers with a spend threshold always exclude delivery charges. All sale items are subject to availability at the time of order.
Shipping Limitations:
When placing an order, it will be shipped to the address specified by the purchaser, as long as that shipping address complies with the shipping restrictions stated on the website. All purchases from the website are made under a shipment contract. Consequently, the risk of loss and title for items purchased from the website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Accuracy of Information:
At Eco:Lumo, we make every effort to ensure that the information on the website is complete, accurate, and up-to-date. However, despite our best efforts, the information on the website may occasionally be inaccurate, incomplete, or outdated. We make no representation regarding the completeness, accuracy, or timeliness of any information on the website. Additionally, we may change information about price and availability without notice. While it is our practice to confirm orders via email, the receipt of an email order confirmation does not constitute our acceptance of an order or confirmation of an offer to sell a product or service. We reserve the right to limit the order quantity on any product or service, refuse service to any customer, and verify information before accepting and/or shipping any order, all without prior notice.
Rights in Materials:
The design of the website and all text, graphics, information, content, and other materials displayed on or downloadable from the website (the "Materials") are either the property of Eco:Lumo or used with permission. These materials are protected by copyright, trademark, and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of the material. You may not modify the information or materials on this website or reproduce, publicly display, perform, distribute, or otherwise use any such materials for any public or commercial purpose. Nothing on the website grants, by implication, estoppel, or otherwise, any license or right to use any of the materials. Any unauthorized use of such information or materials may violate copyright, trademark, privacy, publicity, and other laws and regulations.
Trademarks:
Unless otherwise stated on the website, all trademarks, trade names, trade dress, service marks, and logos used or displayed on this website are registered and unregistered trademarks, trade names, trade dress, or service marks (collectively, the "Intellectual Property") of Eco:Lumo. Eco:Lumo is a licensed user of all Intellectual Property. Nothing on this website grants, by implication, estoppel, or otherwise, any license or right to use any Intellectual Property without the written permission of the owner.
Third-Party Links:
Occasionally, this website may contain links to websites not owned, operated, or controlled by Eco:Lumo or its affiliates. These links are provided solely for your convenience. If you choose to use these links, you will leave this website. Neither Eco:Lumo nor its affiliates are responsible for any content, materials, or information located on or accessible from any other website. Eco:Lumo and its affiliates do not endorse, guarantee, or make any representations or warranties regarding any other website, its content, materials, information, or the results you may obtain from using it. If you decide to access any other website linked to or from this website, you do so at your own risk.
Inappropriate Material:
You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material, or any virus, worm, time bomb, Trojan horse, automated device, spider, crawler, bot, or routine that collects unauthorized information or interferes with or disrupts the operations of the website. Additionally, any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability or otherwise violate any law is prohibited. If Eco:Lumo or its affiliates reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take necessary action to cure or prevent the violation, including immediate removal of related materials from the website. Eco:Lumo, its affiliates, or service providers will fully cooperate with law enforcement authorities or court orders or subpoenas requesting or directing the disclosure of the identity of anyone posting such materials.
User Information:
Except for personally identifiable information subject to the terms of the website's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments, or other communications you transmit or post to this website (collectively, "User Communications") will be considered non-confidential and non-proprietary. Eco:Lumo, its affiliates, and/or their designees may use any or all User Communications for any purpose, including reproduction, transmission, disclosure, publication, broadcast, development, manufacturing, and/or marketing for commercial or non-commercial purposes. Eco:Lumo may, but is not obligated to, monitor or review User Communications. Eco:Lumo has no obligations to use, return, review, or respond to any User Communications and will have no liability related to the content of such User Communications, whether arising under copyright, libel, privacy, obscenity, or other laws. Eco:Lumo reserves the right to remove any User Communications that include material deemed inappropriate or unacceptable.
Disclaimer:
YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK. THE MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY. ECO:LUMO AND ITS AFFILIATES DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEBSITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEBSITE MAY BE OUTDATED, AND NEITHER ECO:LUMO NOR ITS AFFILIATES MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
Limitations of Liability:
Eco:Lumo, its affiliates, and their service providers assume no responsibility and shall not be liable for any damages to your computer, telecommunication equipment, or other property, or for any viruses that may infect them, resulting from your access to, use of, or browsing on this website or your downloading of any materials from this website. IN NO EVENT WILL ECO:LUMO, ITS AFFILIATES, OR THEIR SERVICE PROVIDERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION, OR TRANSMISSION OF THIS WEBSITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION, OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE.
Indemnification:
You agree to indemnify and hold harmless Eco:Lumo, its affiliates, and their service providers, and their respective officers, directors, employees, shareholders, licensees, franchisees, affiliates, agents, successors, assigns, retail partners, or any other party involved in the creation, production, or transmission of the website from and against any claims, damages, judgments, expenses, fees, or costs asserted against any of them based upon your use of the website or the services provided in relation to the website, or any damage to your computer, telecommunication equipment, or other property allegedly arising from access to, use of, or browsing the website or your downloading of any materials from the website.
Revisions to these Terms of Use:
Eco:Lumo may revise these Terms of Use at any time by updating this posting. Please visit this page periodically to review the current Terms of Use, as they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages at this website. In the event of any conflict between these Terms of Use and any legal notices or terms located elsewhere on the website, these Terms of Use will control.
Termination:
Eco:Lumo or you, as the user of this website or purchaser of products or services from this website, may suspend or terminate your account or your use of this website at any time, for any reason or no reason. You are personally liable for any orders placed or charges incurred before termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.
